Privacy policy

Privacy Policy – Elevé

At Elevé, we place great importance on your privacy and the protection of your personal data. This privacy policy explains what data we collect, why we collect it, and how we handle your information with care. By using our website and services, you agree to this policy.

1. What data do we collect?

When you place an order or contact us, we may collect the following data:

  • Name (first and last name)

  • Address details (for shipping and billing)

  • Email address

  • Phone number

  • Payment information (e.g., payment method and transaction IDs)

In addition, we automatically collect information about your use of our website through cookies (see “Cookies” section).

2. How do we use your data?

We use your data exclusively to provide you with the best possible service, such as:

  • Processing and shipping your order

  • Customer service and responding to your inquiries or feedback

  • Managing payments and preventing fraud

  • Sending updates about your order

  • Sending newsletters, offers, or product updates (only with your consent)

  • Optimizing our webshop and user experience

3. Sharing data with third parties

Your data is safe with us. We never sell or rent your personal data to third parties. We only share it with partners necessary to provide our services, such as:

  • Payment providers (e.g., PayPal, Klarna, or Mollie)

  • Shipping providers (e.g., PostNL, DHL, or other couriers)

  • IT and marketing service providers who support our webshop functionality or communication

In all cases, we ensure these partners handle your data securely and responsibly.

4. Data security

We take the protection of your data very seriously and have implemented technical and organizational measures, such as:

  • SSL encryption (secure connection)

  • Secure payment environments

  • Limited access to customer data for authorized employees only

5. Data retention

We do not retain your data longer than necessary for the purposes it was collected. Some data may be kept longer if required by law (e.g., for tax or accounting purposes).

6. Your rights as a customer

You always have control over your data and the following rights:

  • Access: Request to know what personal data we have stored about you

  • Correction: Have incorrect data corrected

  • Deletion: Request deletion of your data (where legally permitted)

  • Objection: Object to the use of your data for certain purposes

  • Withdrawal: Withdraw consent previously given for data processing

To exercise any of these rights, please email us at info@eleveclothes.com. We respond within 14 days.

7. Cookies

Our webshop uses cookies to improve the user experience and provide personalized content. For example, cookies store your shopping cart or remember your preferred language.

You can set your browser to refuse cookies. However, please note that some parts of the website may not function properly without them.

8. Changes to this privacy policy

This privacy policy may be updated in the future, for example due to changes in legislation or improvements in our practices. The most current version will always be available on our website. We will clearly communicate any important changes.

9. Contact

Do you have questions about privacy or would you like more information? Feel free to contact us:

Elevé
Email: info@eleveclothes.com

At Elevé, your privacy is our top priority. We are committed to keeping your data safe and handling it responsibly.